Pre-sales service
1. Product introduction
We will provide customers with a comprehensive introduction to plush toys, covering the materials, size specifications, functional features, style design, and applicable age of the toys. We will also display detailed pictures and videos of the products to let customers intuitively understand the appearance and details of the toys1.
2. Customized solution service
We tailor plush toys for customers according to their personalized needs, such as specific shapes, colors, patterns, logos, etc. Whether it is a corporate promotional gift, event souvenir, or a personal special creativity, we can achieve it and meet the unique needs of customers.
3. Professional consultation and answer
Arrange a professional customer service team to answer various questions about the product for customers at any time, including product quality, production process, price range, delivery time, etc. Ensure that customers have a clear understanding of the product so that they can make appropriate purchase decisions1.
4. Sample provision
If customers need it, we can provide product samples so that customers can experience the texture, workmanship and quality of the toys in person. Customers can better judge whether the product meets their expectations by touching and observing the samples.
5. Visit and inspection reception
Customers are welcome to visit our factory for inspection. We will arrange special personnel to receive customers and lead them to understand the production process, quality control system, design and development team, etc. Let customers have a deeper understanding of our production strength and management level, and enhance their confidence in cooperation 23.
In-sales service
1. Order tracking feedback
Establish a complete order tracking system, update the production progress, logistics status and other information of the order in real time, and provide timely feedback to customers. Let customers know the progress of the order at any time to ensure that the order can be delivered on time and accurately.
2. Strict quality control
During the production process, we have a strict quality inspection process, from the purchase of raw materials to the packaging of finished products, every link is strictly inspected. Ensure that every plush toy meets high quality standards and provide customers with reliable quality products.
3. Flexible production adjustment
If the customer makes reasonable changes during the order production process, such as modifying the size, color, quantity, etc., we will adjust the production arrangement as flexibly as possible according to the actual situation to meet the customer's changing needs.
4. Logistics and distribution service
According to customer needs and product characteristics, choose the appropriate logistics method to ensure that the product is delivered safely and promptly. At the same time, we will provide the logistics order number to facilitate customers to query logistics information12.
After-sales service
1. Product return and exchange guarantee
If the plush toys received by customers have quality problems, we provide return and exchange services. According to relevant regulations, within a certain period of time, customers can choose to exchange or return the goods, and we will actively handle it to protect the legitimate rights and interests of customers.
2. Customer feedback collection and improvement
Regularly collect customer feedback and suggestions to understand customer satisfaction with products and services. In response to the questions and needs raised by customers, we will analyze and improve them in a timely manner to continuously improve product quality and service levels.
3. Customer care activities
Regularly carry out customer care activities, such as holiday greetings, new product recommendations, exclusive offers, etc. Maintain good communication and interaction with customers to enhance customer loyalty and satisfaction.
As an enterprise that has been deeply involved in the plush toy industry for many years, our company has participated in the 134th (2023) and 135th (2024) Canton Fairs consecutively, and achieved innovative breakthroughs in global competition through product innovation and model upgrades.
